Chick-fil-A^® Franchised Operator Privacy Policy

Last Updated September 3, 2024

This Chick-fil-A^® Franchised Operator Privacy Policy (“Privacy Policy”) describes the information practices of John Smith (“Operator”), the franchised Operator of the Chick-fil-A^® restaurant business featured on this promotional website. It covers certain information that this Operator collects about you, how Operator uses and shares this information, and your choices regarding such collection and use.

This privacy policy is limited to the functions that are maintained by the third-party service provider who this Operator utilizes to provide the following functionality, herein referred to as “Operator Online Service”:

• This promotional website
• Event reservations managed through this website
• Job applications submitted through this website
• Marketing and information-related emails that are sent directly from this Operator

Online ordering via any website or application is outside the control of the Operator Online Service’s third-party service provider. Information collected in those transactions is not accessed or stored by the third-party service provider who provides the Operator Online Service. Data collection and privacy policies related to online ordering can be found on the respective transaction websites and applications.

If you have any questions or concerns regarding this Privacy Policy, please contact us via the Contact Information provided at the end of this Privacy Policy.

Relationship to Chick-fil-A, Inc.

The Franchised Operator listed herein independently owns and operates the franchised Chick-fil-A^® restaurant (“Franchised Restaurant”) business featured on this promotional Website. As an independent franchised business, Operator, the Franchised Restaurant, and the Operator Online Service are separate and legally distinct from Chick-fil-A, Inc. and its affiliates, subsidiaries and related entities such as CFA Properties, Inc. and CFA Servco, Inc. (collectively referred to herein as “Affiliates”). Thus, you should carefully review this Privacy Policy to determine the privacy practices of the Operator and this Franchised Restaurant (collectively referred to herein as “we”, “us”, or “our”). Chick-fil-A, Inc. is not responsible or liable for Operator or the Franchised Restaurant.

Operator Online Service may link to Chick-fil-A Inc.’s websites, mobile applications, and online services. Chick-fil-A, Inc. is not responsible or liable for the Operator Online Service or Operator’s privacy practices. Likewise, the third-party service provider who supplies the Operator Online Service is not liable for any of Chick-fil-A Inc.’s or any other party’s functionality outside of what it controls, as was previously defined as the Operator Online Service.

The Chick-fil-A, Inc. Franchise System

Chick-fil-A, Inc. owns and operates a franchise system that is a restaurant network made up of company-owned, franchised, and licensed Chick-fil-A^® restaurant businesses. Chick-fil-A franchisees (“Franchised Operators”) own and operate their own individual franchised businesses. Chick-fil-A licensees (“Licensees”) are granted a license to use Chick-fil-A’s trade name and marks in the sale of Chick-fil-A products at Chick-fil-A licensed locations. Franchised Operators and Licensees are independent third parties, and this Privacy Policy does not apply to the privacy practices of any other Franchised Operators, Licensee, or Chick-fil-A, Inc. and its Affiliates.

Information Covered by This Privacy Policy

This Privacy Policy applies to Information (as defined below) collected about you by us through the Operator Online Service. As used in this Privacy Policy, “Personal Information” means information that personally identifies you, and “Non-Personal Information” means information that relates to you but does not directly identify you. “Information” is collectively used herein to refer to both Personal Information and Non-Personal Information.

Information Collected

We collect Information you provide directly to us and Information we collect when you interact with us. We collect Information both directly and indirectly when you:

• access or use this Operator Online Service, up to but not including online ordering;
• contact or communicate with us;
• sign up for an event, program, or other promotion that this Franchised Restaurant may offer (collectively, “Promotions”);
• begin or complete the application process for employment from within the Operator Website Service;
• sign-up for communications from us;

We may combine any of the Information collected about you for the purposes described in this Privacy Policy.

Personal Information

We collect Personal Information provided by you or on your behalf, including, without limitation:

From the event reservation system:

• name;
• email;
• phone;
• event attendee guest count.

From the Restaurant mailing list:

• name;
• email;
• mailing address;
• age 18 or older confirmation;
• birthday (month and day);
• personal interest questions: interest in catering; mother or father; attends Chick-fil-A events; college student; associated with a teacher; interest in Chick-fil-A night; interest in a party; homeschooler; eats at Chick-fil-A once a week.

From the job application:

• name;
• email;
• phone (primary and secondary);
• mailing address;
• if the applicant has transportation;
• expected wage rate;
• is the applicant under age 18; if yes, work permit confirmation;
• if the applicant can provide verification of legal right to work in U.S.;
• available days and times;
• minimum and maximum weekly hours available;
• past Chick-fil-A work experience;
• three most recent jobs (name and address of employer, dates, supervisor name and phone number, wage rate and reason for leaving);
• relevant skills;
• education - High school, graduation status; College / Vocational school, graduation status, major, grade point average;
• job-related awards and/or leadership positions held;
• military service – if applicable: branch, rank, start and end dates;
• references – name, address, phone, relationship and years known.

In states where the law allows, these job application questions are also included:

• if the applicant been convicted of a felony, and;
• if yes, describe.

From other forms on this website:

If a form on this website has been adjusted by us to include additional questions, then we have also collected the personal information that you chose to enter in the answer fields for those questions.

Information Collected Automatically

We use traffic data, cookies, web beacons, and other tracking technologies to automatically collect certain Information from you when you use this Operator Online Service, including, without limitation:

• your IP address;
• browser type and operating system;
• pages you view within this Operator Online Service;
• last website you visited before coming to this Operator Online Service;
• emails from us that you open and/or forward; and/or
• offers or links from us to which you connect.

We use this Information to personalize your online experience and for marketing purposes.

Traffic Data. The Operator Online Service automatically tracks and collects your IP address, domain server, type of computer, and type of web browser for marketing purposes and to manage and improve this Operator Online Service.

Cookies. Operator and its third-party service provider use cookies, which are small text files that are stored on a user’s computer and allow websites to remember information about users (“Cookies”). We use Cookies to monitor how the Operator Online Service is used, for marketing purposes, to help personalize your online experience, and to improve the Operator Online Service. Most browsers automatically accept Cookies. You have the choice to set your browser to accept or reject Cookies. Each browser is different, so check the "Help" menu of your browser to learn how to change your Cookie preferences. You can also learn more about Cookies at the following websites:

• For Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies;
• For Mozilla Firefox: http://support.mozilla.com/en-US/kb/Options+window+-+Privacy+panel\;
• For Safari: http://support.apple.com/kb/HT1677; and/or
• http://www.allaboutcookies.org.

If you choose to decline Cookies, you may not be able to fully experience the interactive features of this Operator Online Service.

Web Beacons. Certain pages on this Operator Online Service and Social Media Pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on this Operator Online Service and Social Media Pages (“Web Beacons”). We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted on, or forwarded. You can disable the ability of Web Beacons to capture such Information. Please refer to the "Help" menu of your browser to learn more about Web Beacons and your ability to disable them.

Location Data: When you use this Operator Online Service on a mobile device, we may access, collect, monitor, and/or remotely store real-time “location data,” which may include GPS coordinates (e.g., latitude and/or longitude). Location data may convey to us Information about how you browse and use this Operator Online Service. You may opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device; however, some features of this Operator Online Service may not work if you opt-out.

Device Information: Operator and its third-party service providers may collect Information about the computer or device you use to access this Operator Online Service, including the hardware model, operating system and version, MAC address, unique device identifier, phone number, and mobile network information. In addition, this Operator Online Service may access your device's image storage applications, with your consent, to facilitate your use of certain features of this Operator Online Service.

Other Technologies. Operator and its third-party service providers may also utilize other tracking technologies, including, without limitation, "referrers" and various environmental variables, embedded script and ETags. Such technologies are used by many online services and optimize your online experience.

We treat Information automatically collected as Non-Personal Information, which may be combined with your Personal Information so that we can make improve and customize this Operator Online Service ad our communications and Promotions. To the extent that Information automatically collected is combined with Personal Information, we treat the combined Information as Personal Information for the purposes of this Privacy Policy.

Google Analytics

This Operator Online Service may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics collects Information such as how often you visit this Operator Online Service, what pages you visit within this Operator Online Service, and what other sites you visited prior to coming here. We use the Information provided by Google Analytics to improve this Operator Online Service. For more information regarding how Google collects, uses and shares your Information please visit http://www.google.com/policies/privacy/partners/. Google provides users more choice on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: http://tools.google.com/dlpage/gaoptout?hl=en. By installing this Add-on, no Information is being sent to Google Analytics.

Information Use

Operator uses your Information, including Personal Information, for a variety of business purposes, including:

• providing the Franchised Restaurants’ products and services to you;
• communicating with you regarding this Franchised Restaurant, and its products, services, Promotions, and other offers;
• developing and administering our Promotions and other offers;
• responding to your inquiries and comments;
• improving and customizing this Franchised Restaurant’s products, services, Promotions, and Operator Online Services;
• for internal operations such as enhancing our product and service offerings, marketing efforts, and to conduct research and analysis;
• for marketing purposes;
• to enforce our Terms of Use; and/or
• to protect the security and integrity of us and Operator Online Service.

We do not sell your Personal Information to third parties for their marketing purposes.

Notice to California Consumers

If you are a California consumer, the following provisions apply to our processing of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“California Personal Information”).

Please see the “Information Collected”, “Personal Information” and “Information Collected Automatically” Sections to learn more about the types of information we collect and how we collect them.

For each of the above categories, we use the California Personal Information for a variety of business purposes such as:

• Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;
• Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;
• Debugging to identify and repair errors in our systems;
• Conducting internal research to develop and demonstrate technology;
• Conducting activity to verify, enhance, and maintain the quality or safety of services or devices which we may own, control, or provide; and
• Other business purposes described in the “Information Use” Section.

We may also use the information we collect for our own operational purposes, purposes for which we provide you additional notice, or for purposes compatible with the context in which the California Personal Information was collected.

We do not sell and, within the last 12 months, we have not sold, California Personal Information.

Your California Privacy Rights

If you are a California consumer, you have certain rights related to your California Personal Information, including:

• The right to request that we disclose to you:
  • The categories and specific pieces of California Personal Information we have collected;
  • our business or commercial purpose for collecting or selling California Personal Information; and
  • the categories of third parties with whom we share California Personal Information.
• The right to request that we delete California Personal Information about you, which we have collected from you.

You may request to exercise these rights by completing our rights request form available here: CCPA

As required under applicable law, please note that we will take steps to verify your identity before granting you access to information or acting on your request to exercise your rights. We may require you to provide your email address to verify your identity in response to exercising requests of the above type. You will, therefore, need access to your email account to receive our communications necessary to process your request. Please make sure to check your spam inbox to ensure these important communications are not missed. We may limit our response to your exercise of the above rights as permitted under applicable law.

We may not discriminate against you because of your exercise of any of the above rights or any other rights, subject to the rights and the obligations under the California Consumer Privacy Act, including by:

• Denying you goods or services;
• Charging different prices or rates for goods or services, including through the use of discounts, loyalty program, or other benefits or imposing penalties;
• Providing you a different level or quality of goods or services; or
• Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by law that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Under California law, you may designate an authorized agent to make a request on your behalf. You may make such a designation by providing the agent with written permission to act on your behalf. We will require the agent to provide proof of that written permission. As permitted by law, we may require you to verify your own identity in response to a request, even if you choose to use an agent.You may contact us with questions and concerns about our privacy policies or practices by contacting us using any of the methods listed in the “Contact Us” Section.

California’s Do Not Track Notice

California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. However, we do not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed.

User Generated Content

Operator Online Service may allow users to post messages and submit their own content (e.g., stories, comments, blogs, postings, etc.), which may include Personal Information. You are responsible for all actions resulting from any Information, including Personal Information, which you post on this Operator Online Service. Please remember that any Information you post becomes public information, is not subject to this Privacy Policy, and Operator is not responsible for the results of such postings.

Collection and Use of Personal Information of Franchised Restaurant Employment Applicants

If you complete an application for employment with us, or request information regarding such opportunities, we collect Personal Information that you provide in connection with your request for information and/or to evaluate your application for employment with us. We may also collect Personal Information about you from third parties to supplement, update, or verify your information, and/or to process your application for consideration as a Franchised Restaurant employee. Applicable law may require that you authorize a third party to share your Personal Information with us before we can acquire it. Failure to provide any requested Information may negatively impact consideration of your employment application. By applying to become an employee of this Franchised Restaurant you consent to our collection, use, and disclosure of your Personal Information in this manner.

Your Choices

We provide you with the opportunity to update and/or delete certain Information and to opt-out of having your Personal Information used or disclosed for certain purposes. For example, you may

• correct, update, and delete your online account with this Franchised Restaurant;
• change your choices for subscriptions and certain communications e.g., mailing lists, electronic communications, and other notifications from this Franchised Restaurant);
• choose whether to receive Promotions and offers from us;
• request access to your Personal Information.

You may exercise your choices by contacting us via the Contact Information provided at the end of this Privacy Policy, or following instructions provided in communications sent to you. Because we plan our communications in advance, it may take several weeks for your request to become effective. If you continue to receive our communications after expressing an opt-out preference, please let us know so that we can investigate the situation. Please be aware that, if you do not allow us to collect and use your Personal Information, we may not be able to deliver certain products, services, Promotions, and offerings to you.

Children's Privacy

The Operator Online Service is not intended for children under the age of 13, without parental or legal guardian consent. We do not knowingly collect personal information from users in this age group. If you believe your child has provided personal information to us, please contact us via the email listed in the “Contact Us” Section and we will work to delete it.

Information Security

We seek to keep your Personal Information secure and implement reasonable technical, administrative, and physical safeguards to help us protect it from unauthorized access, use, and disclosure. We also request that other third-party service providers use commercially reasonable security measures to protect your Personal Information from unauthorized access or use. However, no method of electronically transmitting or storing data is ever completely secure, and therefore, we cannot guarantee that your Personal Information will never be accessed, used, or disclosed in a manner that is inconsistent with this Privacy Policy.

Links, Third-Party Websites, and Social Media Platforms

The Operator Online Service and communications from us may contain links to other third-party websites, including, without limitation, Chick-fil-A, Inc. websites and mobile applications, online ordering, the websites of other Franchised Operators, Licensees, Associated Businesses, and social media platforms such as Facebook, Instagram or X (all links to third-party websites, mobile applications, and social medial platforms are collectively referred to herein “Linked Sites”). We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from the Operator Online Service or our communications. This Privacy Policy does not apply to any Linked Sites. We have no control over the collection or use of Information, including Personal Information, on any Linked Site. We encourage you to read and understand the privacy policies of any Linked Sites that you visit.

E-mail Security

"Phishing" is a scam designed to steal your Personal Information. If you receive an e-mail that looks like it is from us asking you for your Personal Information or to verify your account, it may be a scam. Please notify us as provided in the Contact Information section included at the end of this Privacy Policy.

Transfers of Personal Information Outside Your Jurisdiction

Please be aware that your personal information will be transferred to, stored or processed by us, our affiliates or service providers in the United States, where our servers are located and our central database is operated, or other jurisdictions where our service providers are located for the purposes set out in this Privacy Policy.

Changes To This Privacy Policy

We may revise this Privacy Policy from time to time effective upon posting the revised Privacy Policy, along with the date on which it was most recently updated, on this Operator Online Service. Please check our Privacy Policy periodically to see if it has been updated. Your continued use of this Operator Website Service and/or provision of your Information thereafter constitutes your acceptance of such changes. Please contact us as described below if you would like information regarding any changes.

Contact Us

If you have any questions about this Privacy Policy or our use of your Personal Information, please contact us in any of the ways set forth below.

Franchised Restaurant Operator: John Smith
Address:                       1085 Baker Lane, Asheville, NC 28803
Via the web:                 Bakerlane
Phone:                          864-886-9080
            

Copyright © 2020 John Smith. All rights reserved.